SUMContact us
Get in touch with the Sumburst team about your account, billing, a bug, or using Sumburst in a classroom.
Quickest way to get us is support@sumburst.com. A real person reads it, usually within a day or two.
If it's about your account or a payment, include the email address on the account and you'll save us both a message.
Something broken?
Tell us what you were doing and what happened. A screenshot helps more than anything else you could send. If it's one of the games, say which game and what you were playing on, and we'll usually find it much faster.
Schools and classrooms
For a classroom or a whole school, email us and say roughly how many students and what you want them working on. The Classroom Guild plan covers 35 seats and there is a per-seat option above that.
Teachers can create student accounts without email addresses, set the grade level for a whole class, and see who is stuck on what. If you want to trial it with one class first, say so and we will set that up.
Billing questions
Subscriptions are handled by Stripe. If a payment failed or you were charged unexpectedly, email us with the address on the account and we will sort it out. Cancelling is self-service from your account and takes effect at the end of the period you have already paid for.
Press and partnerships
Writing about Sumburst, or running a homeschool group or newsletter that might suit it? Get in touch and we will send whatever you need.